Your privacy is very important to Citizens Bank and we are committed to protecting your personal information from unauthorized access or use. We will use commercially reasonable organizational, physical, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

Consumer Privacy Notice

If you have a financial product or service primarily for personal, family, or household purposes with us, we will use and share any information that we collect from or about you in accordance with our Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information.  Click here to view our Consumer Privacy Notice.

Mobile Banking Apps

Bank mobile applications periodically collect, transmit, and use geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings

Third-Party Links

Citizens Bank does not endorse or guarantee the products, information, or recommendations provided by linked sites. Citizens Bank is not liable for any failure of products or services advertised on linked sites. Third-party websites may provide less online security than the Citizens Bank website. And further, each third-party link may have a privacy policy different than your Bank; thus we encourage you to review each privacy policy for your own protection.

Social Media

Citizens Bank may interact with registered users of various social media platforms, including Facebook® and Twitter®. Please note that any content you post to such social media platforms (e.g., pictures, information or opinions), as well as any personal information that you otherwise make available to users (e.g., your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully in order to better understand your rights and obligations with regard to such content.