Citizens Bank Job Openings                                                        

ALL POSITIONS REQUIRE A MINIMUM OF A HIGH SCHOOL DIPLOMA OR GED.          

    

Benefits

Citizens Bank offers a competitive comprehensive benefits package that clearly shows that the company is dedicated to employee satisfaction. 


Opportunities

Citizens Bank is a locally owned and operated community bank headquartered in Elizabethton, TN.  We understand that our employees are our number one asset.  Come, be a part of a winning team celebrating 85 years of service to our community. 



Citizens Bank is proud to be an Equal Opportunity Employer.

EEO/AA/M/F/Vets/Disability

Please send resumes to the following:
Email: hr@citizensbank24.com

Fax: 423-547-2194

Mail:

Citizens Bank 
Attn: Human Resources Department 
PO Box 1900 
Elizabethton, TN 37644-1900

Job Descriptions


Job Title:                 Teller I -Peak Time 

Department:         Retail Banking

Reports To:            Branch Manager

FLSA Status:          Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Descriptions


Job Title:                 Teller I

Department:         Retail Banking

Reports To:            Branch Manager

FLSA Status:          Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Descriptions

Job Title:                 Teller I -Full Time Floating

Department:          Retail Banking

Reports To:             Branch Manager

FLSA Status:           Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.   

Job Descriptions

Job Title:                 Teller I -Full Time 

Department:          Retail Banking

Reports To:             Branch Manager

FLSA Status:           Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.   

Job Descriptions

Job Title:                 Teller I

Department:          Retail Banking

Reports To:             Branch Manager

FLSA Status:           Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.   

Job Descriptions


Job Title:                 Teller I -Full Time Floating

Department:          Retail Banking

Reports To:             Branch Manager

FLSA Status:           Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.   

Job Descriptions


Job Title:                 Loan Servicing Support - Part-Time

Department:          Loan Operations

Reports To:             Department Manager

FLSA Status:           Non-Exempt

SUMMARY

Provides certain clerical functions for loan operations while providing support for loan servicing staff.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Manage incoming mail directed to loan and/or SBA operations including addressing returned items.
 
Assist the collateral tracking staff with contacting insurance agents and tax authorities.
 
Act as a point of contact for the external SBA servicing staff regarding insurance tracking, address changes, and other servicing requests.
 
Assist with the management of physical loan files ensuring secure filings of loan files and post-closing documents.
 
Scanning and filing documents as needed maintained by the credit department.
 
Assist with the mailing of loan related statements sent by loan operations.
 
Performs other duties as requested by supervisor.
 
Must possess ability to work with others in a team environment and follow work rules and procedures.
 
Must be able to accept direction and constructive criticism from those in supervisory positions.
 
Requires regular and punctual attendance.
 

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.