Citizens Bank Job Openings                                                        

ALL POSITIONS REQUIRE A MINIMUM OF A HIGH SCHOOL DIPLOMA OR GED.          

    

Benefits

Citizens Bank offers a competitive comprehensive benefits package that clearly shows that the company is dedicated to employee satisfaction. 


Opportunities

Citizens Bank is a locally owned and operated community bank headquartered in Elizabethton, TN.  We understand that our employees are our number one asset.  Come, be a part of a winning team celebrating 85 years of service to our community. 



Citizens Bank is proud to be an Equal Opportunity Employer.

EEO/AA/M/F/Vets/Disability

Please send resumes to the following:
Email: hr@citizensbank24.com

Fax: 423-547-2194

Mail:

Citizens Bank 
Attn: Human Resources Department 
PO Box 1900 
Elizabethton, TN 37644-1900

Job Description

Job Title: Learning and Development Specialist
Department: Process Improvement
Reports to: Process Improvement Manager
FLSA Status: Non-Exempt

SUMMARY
The Learning and Development Specialist role is responsible for training, development of training programs, and facilitating learning opportunities for team members at all levels. There will be an emphasis on customer facing team member training in software applications, policies, procedures, customer service, sales techniques, and soft skills. Measures of success may include but not be limited to 1) improvement of customer service and sales skills, 2) customer feedback and/or surveys, 3) employee evaluations reflecting improved performance related to areas of training, 4) management observations, and other pertinent data or observations.
The ideal candidate will be able to communicate professionally with confidence and enthusiasm, creating a positive learning experience with every learning session. This role will require regular travel to our Knoxville and Tri-Cities area branches for in-person training events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Work with management, human resources, and key employees to develop well rounded training program for the organization.
• Train new hires and conduct orientation sessions.
• Conduct periodic training for existing employees such as refreshers, advanced level training, software release training, etc.
• Participate in train-the-trainer sessions by third party vendors and train employees on the new information acquired.
• Collaborate with subject matter experts.
• Structure each training session with the goal that trainees will gain skills necessary to perform their job duties with knowledge and confidence. Implement measures to determine if this objective is met.
• Identify current and future training needs by staying engaged with management and all departments of the bank.
• Create engaging training content in various formats such as PowerPoint, micro learning tutorials, training videos, instructional materials, aids, handouts, etc.
• Keep training content up to date.
• Continuously evaluate the training to identify where improvements can be made.
• Assist in implementation of a company-wide learning management system.
• Stay updated on changes to bank’s policies, systems, processes, and procedures, as well as current training methods, trends, and best practices in the banking industry.
• Train or facilitate training by subject matter experts. Topics will include but are not limited to:
o Base training for all team members on business related applications (Microsoft Office, etc.)
o Retail employee training
o Digital Banking, ITM and Customer Support
o Loan processor and lender training
o Information Security
o Physical Security
• Support bank’s continuous technology evolution and process improvement.
• Project positive attitude towards change.
• Regular attendance and punctuality required.
• Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum of bachelor’s degree and one (1) year corporate training experience or comparable experience OR
• Three (3) years corporate training experience or comparable experience
• Banking industry experience in a customer facing role preferred.
• Proven ability to adapt training curriculum based on employees’ needs.
• Ability to facilitate training via multiple delivery methods using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, or lectures.
• Excellent organizational skills
• Excellent verbal and written communication skills; including ability to provide feedback to trainees in a constructive, patient, and diplomatic manner.
• Ability to work well independently and within a team setting, work well with others, and follow rules and procedures.
• Must be able to accept direction and constructive criticism from supervisors.
• Possess creativity and the ability to think outside the box.
• Must be able to travel to branches within Knoxville and Tri-Cities Areas
• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit; use hands to write, type, file, etc.; and to talk and hear. The employee is occasionally required to sit, stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
SUMMARY
The Branch Manager sets the positive tone for the entire branch creating a cohesive team environment! The Branch Manager is responsible for providing the high-quality service to meets their customers needs, provide opportunity for branch growth, and fulfilling all with complete customer satisfaction.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES -While other duties may be assigned, listed below are some of the responsibilities, duties and skills required:
• Oversee day-to-day operations of Branch.
• Assists customers with account openings, account maintenance and handling of disputes.
• Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Motivates and monitors staff in cross selling and bank product presentation and services available.
• Ability to follow policies, rules and procedures, ensuring these are communicated and followed by all staff.
• Provides backup support on teller line when needed.
• Monitoring of cash limit assigned to the branch.
• Performing surprise audits on vault and teller drawers.
• Completion of reports to Branch Administration and Security to include performing alarm test.
• Complete and review performance evaluations of branch staff.
• Performs a check of the branch and premises in the morning and at close of business day.
• Ability to lead and work with others creating a team environment.
• Requires regular attendance and punctuality.
• Issue of Debit Cards, Files Disputes.
• Must be able to accept direction and constructive criticism from superiors.
• Uses repetitive motion---frequently and regularly using the wrists, hands, and fingers.
• Prepares various account paperwork for customers using OnBoard.
• Completes assigned compliance training and makes sure staff has completed assigned compliance training.
• Assist with trainings.
• Maintain and supervise time and attendance.
• Establish Community Involvement.
• Engages in business development activities and solicitation of new business prospects.
• Investigates and follows up on significant changes in status of existing customers.
SUPERVISORY RESPONSIBILITIES
Supervise tellers, csrs/fsrs
 
REQUIRED SKILLS AND QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• College Degree or High school diploma and related experience and/or training; Work related experience must consist of branch operations, and supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
• Minimum (3) years branch experience including (2) years supervisory experience.
• Advanced experience, knowledge and training in progressively responsible branch management and supervisory activities
• Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services, Excellent leadership skills.
• Advanced sales and marketing experience with the ability to deepen customer service relations. Belong to organizations in community with customer following.
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity;
• Ability in organization and delegation skills.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move 25-50 pounds. Specific vision abilities required by this job include close vision.
 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Job Descriptions


Job Title:                 Teller I

Department:         Retail Banking

Reports To:            Branch Manager

FLSA Status:          Non-Exempt

SUMMARY

Provides a Way Over Wonderful (WOW) customer experience by assisting customers with all their banking needs.  This will include engaging customers in conversations that will build lasting relationships, helping them meet their financial goals by recommending products suited to needs.    

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Complete customer transactions quickly and efficiently according to policy and procedure, ensuring compliance with internal controls.

Possess superior knowledge of bank products.

Be familiar with bank’s website in order to offer and explain to customers the benefits of internet and mobile banking.

Identify opportunities to refer customers to other areas of bank as appropriate.

Possess an understanding of account fraud; how and where to refer customers for assistance.

Complete compliance courses as scheduled.

Must possess ability to work with others in a team environment and assist with any and all duties as necessary.

Requires regular attendance and punctuality.

 SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); new hires will possess six months to one year customer facing experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively with customers and/or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.