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With Citizens Bank and an Apple® or Android® device, it’s easier than ever to deposit checks from anywhere, anytime. Below, we’ve answered some frequently asked questions about getting started and making the most of this convenient mobile banking app feature. Not finding what you’re looking for? Contact our friendly customer service team at 866-882-2265 or customerservice@citizensbank24.com.

 Download the Citizens Bank 24 - Mobile App to use this feature: Apple Store or Google Play Store. 

Yes, EZ Deposit Mobile is built into the Citizens Bank 24 app.  You will need to download it from the Apple or Google Play stores in order to use this feature.
It's like having a bank right in the palm of your hand 24/7.  You can pay bills, check balances, transfer funds, view check images, view statements,  and make deposits using the EZ Deposit Mobile feature. 

Deposit limits and other restrictions may apply.  Your wireless service provider may charge additional fees for data usage.  Consult your wireless provider for details.
Your log in is the same as your current Bank-by-Net credentials.  If you have forgotten your User ID or Password, or currently do not have Bank-by-Net, please contact us at 866-882-2265 or customerservice@citizensbank24.com.
Citizens Bank requires a secure log-in to access information on the CitizensBank24 - Mobile App.  No one is able to access your account without knowing your User ID & Password.  We also enlist multiple security layers, including data encryption to protect information sent and received.  In addition, the CitizensBank24 - Mobile App never transmits or stores confidential data on customer devices and ensures that all private information sent shields personal details.
Yes, as long as your account is in good standing then you will be eligible for EZ Deposit Mobile.  
You may deposit up to $1,000 in checks each business day. Customers with needs to deposit greater amounts, may submit a request by clicking here or contacting us at 866-882-2265.
Any checks made payable to the account holder(s).  The checks must be endorsed "For mobile deposit only," Citizens Bank with appropriate signatures. 

Our standard funds availability for Mobile Deposit transactions will generally make funds available to your Account on the second Business Day following the Business Day on which we receive the check image from you. **

** If you are a new customer funds will generally be made available no later than the ninth Business Day after the Business Day on which we receive the check image from you during the first 30 days your account is open. In addition funds you deposit by Mobile Deposit may be delayed for a longer period than the ones describe above at our sole discretion based factors including but not limited to doubt of collectability, amount of deposit, the redeposit of a check that has been returned unpaid, frequent or repeated overdrafts, or an emergency, such as failure of computer or communications equipment. If we determine to delay availability for a longer period we may provide you notification of this determination, but we are not obligated to do so. You agree that we may provide such notification by any means or method available including electronic communication such as email to your email address on record. Check images received after 8:00 pm eastern time (or such other cutoff time that may be displayed in the App) on a Business Day will be processed as received on the next Business Day. You agree that we have the right to determine in our sole discretion the manner in which checks and images transmitted through Mobile Deposit are cleared, presented for payment and collected. We, in our sole discretion, may select clearing agents to collect and present check images, and our selection of clearing agents shall be binding on you as though you had directly appointed such agents. We shall not be liable for the negligence or other misconduct of any clearing agent. You agree to be bound by any agreements entered into by and between us and any clearing agents, and you agree to be bound by all laws, regulations, and clearing house and association rules that may apply to checks or images transmitted using Mobile Deposit.

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You will receive notification via email (depending on your settings) that your deposit has been approved for processing as this email does not indicate the deposit was accepted.  
Securely store the check for 30 days.  After you have verified your deposit on your next statement, you should shred the check.  
No, you will be able to select the account you would like the deposit to go into, and our system will do the rest.
You will receive an error message informing you that the deposit cannot be accepted.  
If a check is returned, it cannot be redeposited via EZ Deposit Mobile. You will need to bring that into the bank.