We make everyday purchases more rewarding.

Citizens Bank is pleased to offer the ScoreCard Rewards Program for all Mastercard® Debit Card holders. Earn points for cash back, merchandise, travel, events, gift cards, and more every time you use your card. Below are answers to common questions about getting started, logging in, and making the most of your rewards. Need more help? Contact us at 866-882-2265 or customerservice@citizensbank24.com.
ScoreCard Rewards is a rewards program offering points for qualifying purchases.  Points can be redeemed for a variety of items, such as merchandise, airfare, hotels, travel packages, and more.

It's free to join! Head to ScoreCardRewards.com to sign up.
  • From CitizensBank24.com, click Login. 
  • Click on the drop down menu next to Bank-by-Net and select ScoreCard Rewards or visit the site ScoreCardRewards.com
  • You will need to set up your profile with a username and password.  You will also be asked to set up some security questions and answers for password retrieval. 
  • Once you create your profile, you will log in with your username and password. 
  • You may browse the rewards site by clicking on the "Browse Catalog' link from the ScoreCards login page. Point balance and redemption capabilities are not available in the browse feature of the site.  
Points balances are always available on ScoreCardRewards.com, or you can call Citizens Bank Customer Service at 1-866-882-2265.
Earning points is simple!

  1. Use your ScoreCard Rewards Debit Mastercard® for qualifying Signature-Based “credit” purchase transactions and receive 1 point for each $2 spent.
  2. Or, use your ScoreCard Rewards Citizens Bank Visa® credit card for qualifying  purchase transactions and receive 1 point for each $1 spent.  A qualifying purchase (“Qualifying Transaction”) shall mean: (i) a transaction that is charged to an eligible consumer account covered by the Program (“Account”), and (ii) a transaction that appears on Your statement during the Program period. Points are deducted for returns. No Points are earned for finance charges, fees, cash advances, convenience checks, ATM withdrawals, foreign transaction currency conversion charges or insurance charges posted to Your Account.
After a minimum number of points, you will be able to use a sliding scale to indicate the amount of cash needed for the purchase.
You can redeem rewards points for a variety of merchandise and travel rewards. A full list of available rewards can be found at www.ScoreCardRewards.com

You can redeem points at anytime as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding) and you have the minimum amount of points to redeem the requested award.
For merchandise:
  1. Log in and use the online shopping feature at www.scorecardrewards.com. 
  2. Call customer service at 800-854-0790. 
  3. Print an order form from www.scorecardrewards.com.  Simply complete the form, including all information requested, and mail to the address printed on the form. 

For travel:
  1. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services representative. 
  2. Use the online travel booking site to obtain select air awards. 
  3. Purchase additional airline tickets and make car and hotel reservations online. 
  4. Travel Services Representatives can assist with booking both purchased as well as redeemed awards travel items.  
Yes, we do allow users to combine their credit and debit card points and/or combine cards from others in their household.