When you bank with Citizens Bank, you’ve got a trusted financial partner with a 90-year tradition of personalized service. Below, you’ll find answers to some common questions about locations, hours, online banking, routing numbers, and more. If you’re not finding what you’re looking for, don’t hesitate to get in touch. Call our customer service line at 866-882-2265 or email us at customerservice@citizensbank24.com.

East Tennessee:  Elizabethton, Johnson City, Bristol, Kingsport, Knoxville, LaFollette, Lenoir City.  Hours vary by location.
Yes, The standard amount that the FDIC insures is $250,000 per depositor, per insured bank, for each account ownership category.  The accounts that are insured are deposit accounts such as checking accounts, savings accounts, money market savings accounts, IRAs, and CDs.  The FDIC provides an Electronic Deposit Insurance Estimator (EDIE) to help in the calculations of insurance coverage for personal accounts.  
After your checking application has been approved, you will receive our routing and your account number.  If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.  
Yes, Bank-by-Net is available 24/7 on personal computers and smart devices with internet service.
Your account information is updated every business day with new transactions that posted to your account the previous day.
Yes, Funds can be transferred to and from accounts by wire transfer or ACH (Automated Clearing House) debits or credits.  Contact us for details.
Our CitizensBank24 -Mobile app allows remote deposit from your smart device.  Internet service is required. Deposit limits and other restrictions may apply.  Your wireless service provider may charge additional fees for data usage.  Consult your wireless provider for details.
If you have Bank-by-Net, you may sign on to see and print your statement copies or you can call customer service at 866-882-2265.