If you are not able to find the information you are looking for in our FAQs, please contact Customer Service at 866-882-2265 or customerservice@citizensbank24.com.
Click Here or if you need assistance please call customer service at 866-882-2265.
There is no fee to access your accounts through Bank-by-Net.  You can view your account balances, review transactions, or make transfers.
You can view account balances and transactions history, transfer money, and download transactions to a personal financial manager and much more.  Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.    
The system will always default to show the last 15 days history at login.  You may change the dates to view by clicking "View Transactions." Banking statements are available up to 18 months beginning the date you enter into Bank-by-Net.
If you have registered your email address and completed the security questions, you may click Forgot Password on the Login page.  Enter your login and email address and a temporary password will be emailed to you.  If you do not receive an email right away check your Junk or Spam mail.  If you have not registered your email or you are still having an issue, you may contact customer service at 866-882-2265 or customerservice@citizensbank24.com
Login to Bank-by-Net, click on the Options tab, then click on Change Password. 
Yes, you may schedule future one-time or future-scheduled on a frequency basis (weekly, monthly, yearly).  
Yes, you may download into: Open Financial Exchange (OFX), Quicken (QFX), Intuit QuickBooks (QBO), Intuit QuickBooks (IIF), Personal Finance (QIF), Spreadsheet (CSV), or Word Processing (TXT).