Citizens Bank is committed to proactively defending against fraud and identity theft. We offer our customers the ability to send secure email to us. Encrypted email messages are the best way to ensure that private data – including Social Security numbers and account information – is delivered safely. If you have questions or need help logging in, contact 866-882-2265 or

Click to Login to Secure Email
Internet email is an insecure communications channel. Messages sent via standard email travel in plain text and can cross several networks before reaching a final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages. Therefore, standard email should not be used to exchange sensitive or private information such as social security numbers, bank accounts numbers, financial statements, etc. 
With security issues at the forefront, Citizens Bank has implemented ZixCorp secure email solutions to protect our email communications, ensuring all personally identifiable financial information remains confidential. ZixCorp makes secure communications easy by allowing people to send encrypted email messages. Secure messaging ensures against card fraud and consumer identity theft; making it an effective way to conduct financial business.

  • When the bank sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve.
  • At the same time, a notification email is sent to you informing you the secure mail message is waiting to be retrieved. 
  • The notification email will contain a link to the secure website. Simply click the link, log into the website and retrieve your message. 

The first time you access secure mail, you will be prompted to create an account.
  • Supply your email address and password to create your account.
  • A confirmation message will be sent to the email address you entered.
  • To complete the process, click on the link contained in the confirmation email. You can now begin using the secure mail system.

When Citizens Bank sends a secure email message, you will receive a notification email.
  • Click the link in the email message, and you will be taken to the login screen where you will enter your email address and password you created.
  • Once logged in, you can read the secure message, download it to your computer, and/or send a secure reply message to the Bank. 

  • Click on the secure mail link on the Bank's website.
  • Click on the "LOGIN" Now" link at the top of the page. 
  • Enter your email address and the password you created. 
  • Once logged in, you can create a new message by clicking the "compose" tab.