With Citizens Bank’s suite of online and mobile banking tools, you can bank your own way – from anywhere, anytime. Manage accounts and pay bills with just a few clicks on your phone or computer. Easily set spending controls and receive instant alerts for your debit card. Go paperless with eStatements. Breeze through in-store and online checkouts with a digital wallet.
Click on the services below to learn more about these cutting-edge conveniences and more – plus 90 years of tradition to service across Tennessee. Only at Citizens Bank.
Online Banking & Bill Pay
With Digital Banking you can:
- Get up-to-the minute account information
- Transfer funds between accounts
- Make payments on Citizens Bank loans or credit lines
- View front and back digital images of your cancelled checks
- View and download checking and savings account statements
- Export your account info into programs like Microsoft Money or Quicken
With Electronic Bill Pay you can:
- Pay as many bills as you want
- Control when bill payments are scheduled
- Enter, edit, or delete payments 24/7
- Pay merchants that accept electronic payments with rapid transfers
- Pay other merchants with an automatically prepared and mailed paper check
How to get started:
Mobile App
With CitizensBank24 - Mobile, you have instant access to your accounts wherever you go.
Smartphone users can enjoy the convenience of our iPhone and Android apps, and customers with a web-enabled phone can access the interface with their browser. And, as always, you’re protected by cutting-edge security technology when you bank with Citizens.
With CitizensBank24 - Mobile you can:
- Check account balances
- See recent transactions
- Transfer money between accounts
- Electronic Bill Pay
- Pay bills
- Set up new vendors
- Make deposits with EZ Deposit Mobile* (Apple and Android apps only)
- Find your nearest Citizens Bank ATM or branch (Apple and Android apps only)
- Manage your Debit Mastercard(s)®.
- Turn your debit card on and off
- Set spending limits based on dollar amount, transaction type, merchant type
- Set specific regions where the card can and can’t be used
- Set parental controls and monitoring
- Get instant alerts on specific types of transactions
To report a lost or stolen card, increase daily debit card limit, or report travel plans, call (866) 882-2265.
How to get started:
Log into Digital Banking by clicking LOGIN at the top of the screen, select Options, click on Mobile Settings, and follow the onscreen instructions.
How to download the app:
* Deposit limits and other restrictions may apply.
** Most smartphones and web-enabled mobile phones can be used with our mobile banking service. Mobile banking use is subject to the terms and conditions of the Citizens Bank Digital Banking Agreement.
*** Your wireless service provider may charge additional fees for data usage and text messaging. Consult your wireless provider for details.
*** Your wireless service provider may charge additional fees for data usage and text messaging. Consult your wireless provider for details.
eDocuments
With eDocuments, you don’t have to worry about snail-mail slowdowns or archiving paper files. Your statements, notices and tax documents are easily downloadable and available on your Digital Banking eDocuments portal for up to 18 months*. eDocuments are highly secure with our use of the latest encryption technology and fraud prevention software. eDocuments are also mobile friendly, allowing you to size them to your mobile device for best visibility.
How to get started:
- Log into Digital Banking in either the desktop or mobile app
- Navigate to Accounts
- Navigate to eDocs
- Click View Documents
For information on how to navigate in the eDocuments portal, click the About eDocs tab.
*Statements and notices will be archived up to 18 months. Tax documents will be stored up to 18 months.
Digital Wallet
Pay the easy way online and in stores with a Digital Wallet.
With a Digital Wallet, your payment and shipping information is conveniently stored in your mobile device. You can load your Citizens Bank Debit Mastercard® and/or Citizens Bank Credit Card(s) to make fast tap-and-go payments at any merchant with enabled terminals and within participating mobile apps for Apple and Android.
Choose from several options including:
- Apple Pay®
- Google Pay™
- Samsung Pay™
How to get started:
Click here for complete instructions, FAQs, and links to download the Digital Wallet that’s right for you.
Bank-by-Phone
Our free Bank-By-Phone option make your everyday financial management even easier.
Want a fast way to access account information, perform transactions, and make payments right from your landline or mobile phone without the need for an app? Bank-By-Phone makes that possible.
With Bank-By-Phone, you can:
- Check account info
- Transfer funds
- Make loan payments
- Manage your debit card
How to get started with Bank-By-Phone:
Just call our toll-free line at (877) 543-8745.To report a lost or stolen debit card, increase daily debt card limit, or report travel plans, call (866) 882-2265.
