Experience the familiar feel of working with real, local people when you need help. This solution is designed to connect you with an actual Citizens Bank Customer Support Representative to help you bank your own way.
How it Works
Chat
Screen sharing
HOURS OF OPERATION
How it works
Click the conversation bubble on the bottom right of any page on our website or inside Digital Banking and on the top right of our mobile app. You will instantly be connected to one of our Customer Support Representatives.
CHAt
Looking for quick answers? Our live chat feature connects you with a knowledgeable representative who can provide immediate assistance. Plus, we can share on-screen instructions to save you time and make things even easier.
Screen Sharing
Explaining an issue over the phone can be tricky. That's why we offer Co-Browse. This is an on-screen assistance feature that lets us see what you see (with your permission only).
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