1) By Phone: Customer Care Center at 866-882-2265
2) By Email: customerservice@citizensbank24.com
3) By Mail: Citizens Bank, 300 Broad St., PO Box 1900, Elizabethton, TN 37643
If you are thinking about deleting your digital banking account, here’s what you need to know:
- Permanent Deletion: Deleting your account will erase all of your data, including your profile, settings and any other information linked to your account. This action is final, and you’ll need to re-register if you want to use digital banking again in the future.
- Loss of Online Access: After deletion, you will not be able to access your account or retrieve any past information. Make sure to cancel any recurring transactions or scheduled payments before you proceed.
- Data Retention: We will delete your digital banking profile, but some data may be kept for legal reasons, such as transaction records. For details, check our Privacy Policy.
- Third-Party Services: If your account is linked with any third-party services, you’ll need to manage your data with those services separately, as deleting your account with us won’t automatically remove your data from external platforms.
