What Is a Digital Wallet?
A digital wallet, sometimes called an e-wallet, is an application that securely stores payment information on your mobile device. Popular options include:
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Apple Wallet® / Apple Pay®
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Google Wallet™ / Google Pay™
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Samsung Wallet™
Digital wallets allow you to make purchases online, in mobile apps, and at merchants that accept contactless payments.
Citizens Bank Consumer Debit Mastercard® and Visa® Consumer Credit Cards can be added to participating digital wallets, allowing you to make secure payments wherever contactless transactions are accepted.
Benefits of Using a Digital Wallet
1. Convenience
Digital wallets allow you to carry payment cards, loyalty cards, boarding passes, event tickets, and more in one place. Many purchases can be completed with a simple tap of your phone or smartwatch.
2. Enhanced Security
Digital wallets use advanced security features such as tokenization and encryption to help protect your information. Instead of transmitting your actual card number during a transaction, the wallet uses a unique digital token.
Many devices also require Face ID®, fingerprint authentication, or a passcode before authorizing a payment.
3. Rewards and Loyalty Benefits
When you use an eligible Citizens Bank Consumer Debit Mastercard® or Visa® Consumer Credit Card through a digital wallet, you can continue earning applicable ScoreCard® Rewards while enjoying a faster checkout experience.
Tips for Using Digital Wallets Safely
Digital wallets are designed with multiple layers of security, but good habits are still important.
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Enable biometric authentication, such as fingerprint or facial recognition, whenever available.
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Keep your phone, tablet, or smartwatch updated with the latest software.
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Use a strong passcode on your device.
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Enable Find My Device (Android) or Find My (Apple) to locate, lock, or erase a lost device.
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Avoid downloading apps from unknown sources.
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Never share account information, passcodes, or verification codes with anyone.
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Be cautious of emails, texts, or phone calls requesting personal or financial information.
Getting Started
Getting started with a digital wallet only takes a few minutes.
If you're a Citizens Bank debit cardholder, you may be able to add your card directly from digital banking to supported wallets using push provisioning for Apple Pay® and Google Pay™. This streamlined setup process can help you start using your digital wallet quickly and securely without manually entering card information.
You can also add your Citizens Bank Consumer Debit Mastercard® or Visa® Consumer Credit Card through your preferred digital wallet app, including:
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Apple Pay®
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Google Wallet™
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Samsung Wallet™
Once your card is added, you'll be ready to make secure purchases online, in apps, and anywhere contactless payments are accepted.
Don't have a Citizens Bank card yet? Explore our checking account options, which include a Consumer Debit Mastercard® with ScoreCard® Rewards, or learn more about our Visa® Consumer Credit Card offerings.
Questions? Our friendly customer service team is happy to help you get started with digital wallets and other digital banking tools.
